Have you ever felt like your issues list is growing and you can’t seem to knock anything off of it? I certainly have. It becomes exhausting and overwhelming. The good news is that the only businesses without issues are out of business. Every business has some issues, big or small. So, take solace in the fact that you have some! Issue solving takes practice, but the key is to start. Here is a great process from the Entrepreneurial Operating System® that really helps to simplify and get started on solving all your issues.
The Set Up
- Hold regular team meetings. If you aren’t, this may be why the issues aren’t being solved. It is important for your teams to meet regularly and with a consistent agenda to keep everything moving forward.
- Keep a centralized “Issues List” for the team. If your people have access to the Issues List between meetings, they can add issues and get them out of their head. Then they don’t have to remember them at each meeting or burden themselves with the discipline to maintain their own ongoing list.
The Issues Solving Track™
- Gather any undocumented issues. It’s bound to happen that we miss documenting a few of these, or they come up in the meeting. Take a couple of minutes and gather those stragglers on to the Issues List.
- Use EOS®’s Issue Solving Track™ to move through that list with purpose
- Choose the 3 most important issues. The ones that you know are going to come up again next week if you don’t solve them today. Take about 30 seconds with the team and label 1, 2, and 3.
- Start with Issue # and IDS it for the greater good and at the root so it is really solved.
- Identify the root cause. Typically, the issue we write down on the list is a symptom of a root cause. Let’s sort out that root cause now. This is the bulk of the conversation. Get open and honest about what is going on. It will save you time in the long-run.
- Discuss. I know, this is usually our favorite. The secret is that it doesn’t really solve the problem. It is about sharing ideas and hearing each other out. Go around the table here. Once the conversation gets redundant, move on to solve it.
- Solve. Here is the magic about solving an issue. Someone (or several someones) needs to become accountable for a task or action the group has decided will solve that issue at its core. Without this, we were just talking. Ever feel like that?
Every issue has a solution, but getting there can feel like an epic quest rather than a simple journey. For a helpful guide to show you the right way to navigate these issues and their solutions, contact me, Jim Bras from Empowering Organization, today!